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The Business Leadership Programme is a detailed business syllabus that is developed to grow Optometric Practices from success to significance using key business concepts. The program is applicable for business that want to expand to high levels of excellence, revenue growth and transformation.
This syllabus is implemented by Visionstryt over a specified period as per the needs analysis of the practice or institution.
We initially do a detailed business assessment of the business that focuses on the following:
- Purpose of the business
- People within the business
- Processes of the business
- Products from the business
- Profits of the business
The assessment provides information as to where the business is versus where it can and should be.
Once the assessment is done, we proceed with the implementation of the program in greater detail.
Each section of the program runs anything from 5 – 10 days depending on the number of employees per practice or the particular structure of an institution.
We know how important your business is and even more how precious chair time is with your patients. Therefore the syllabus is designed so as to not disrupt your daily activities but rather be incorporated within the routine.
During this period the following strategies are employed in the implementation of the program:
- Practical Assessments
- Lectures in the form of Presentations
- Workshops and case studies
- Group sessions with Q & A tests
- Staff Training
- Sales Training
- Leadership Training
- Business and Practice Management Pearls
- Implementation Strategies
- One on one sessions
The content for the syllabus is around the following topics:
- Incubation – Unpacking key components of optometry practices
- Business Development – Maintaining peak performance levels
- Performance Analytics – Preparing yourself for growth
- Strategic Advisory – Questions you should ask before your next move
- Sales Management – Strategic ways to accelerate your sales growth
- Marketing – Making your moves before they do
Total number of hours for the program:
- 30 hours or 1800 minutes
- Each module has 300 minutes in it.
- Module 1 – 4 courses each run for 60 minutes per lesson
- Module 5 – 6 courses each run for 75 minutes per lesson
- A quiz should be taken after course.
- There will be a total of 28 course quizzes
- Each quiz will consist of a total of 12 quizzes
INCUBATION | Course 1 - Practice Startup (60 minutes) This course focuses on key components that are involved in setting up a business and we train you on the following: - Business Models - Clinical Capacity - Regulatory Matter Whether you recently started your business or it has been running for decades, this course emphasizes on the following: - What route will best optimize your objectives - Is the business model you focus on still relevant for taking your business to the next level or do you need to alter it? - The clinical components that will best ensure your business model is the right one for your practice to thrive.
INCUBATION | Course 2 - Organizational transformation (60 minutes) In this course Visionstryt trains you on key components that will enable you to reposition your business for excellence irrespective of the economic challenges it may face. We focus on the following: Strategic Implementation, Operational Efficiency and Eagle environment to answer that. How does one grow their business when the economy is stagnant? Well through this course you will be able.
- Strategic Implementation (Monitoring Company Health)
- Strategic Implementation (Maintaining Growth Part 1)
- Strategic Implementation (Maintaining Growth Part 2)
- Operational Efficiency (Accountability Part 1)
- Operational Efficiency (Accountability Part 2)
- Operational Efficiency (Accountability Part 3)
- Operational Efficiency (Excellence Part 1)
- Operational Efficiency (Excellence Part 2)
- Operational Efficiency (Activity Planning)
- Eagle Environment
INCUBATION | Course 3 - Investor partnerships (60 minutes) In this course we look at the various options available for your business to pursue when it comes to external parties it has to deal with. In this course we focus on the following: Merges and Acquisitions, Supplier and Service Provider Networks and Joint Ventures. Collaborations are critical for businesses that want to build a strong lasting legacy. However, it is all about the right collaborations that share the same values and business principles.
INCUBATION | Course 4 - Business support and quality control (60 minutes) Course 4 is about the checks and balances that are critical to your business to succeed more efficiently. In this course we focus the training on the following: Financial Management , Administrative and Operational Management and The “A” Team. This course trains you adequately on the type of capacity your business model desperately requires.
INCUBATION | Course 5 - Innovation (60 minutes) The last course of module 1 is the course on Innovation where we bring the entire module together. If you are not innovating you are slowly taking your business towards a path where it will be almost impossible for it to come back from. We focus on the following in this course: Technology Advancements, Applications and System Integration. Innovation benefits may not be seen in the short term but will significantly impact your business in the long term.
BUSINESS DEVELOPMENT | Course 1 - Growth Potential Identification (60 minutes) In this course we look at how your business can maintain peak performance levels. The following growth factors are covered in detail: Growth Potential, Internal Growth Factors and External Growth Factors Many factors influence the growth of a business and it is imperative that your business is well positioned and prepared to growth exponentially in revenue, excellence and most importantly in its people.
BUSINESS DEVELOPMENT | Course 2 - Revenue Enhancement (60 minutes) In course 2 the main focus is what components of the business drive your revenue up the most, how to identify them and most importantly how to become a market leader in them. This is what you can expect to be trained on in this course: Business Review, Operating Costs and Improvement Opportunities The numbers tell a story about your business, what tells the story about your numbers? This course is practically structured so that you are able to make the necessary changes in your business once you done with the course.
BUSINESS DEVELOPMENT | Course 3 - Optometric Practice Framework Integration (60 minutes) Course 3 is structured as a practical assessment of the five Optometric Practice Framework Components. When you go through it and answer the questions outlined in detail, you will get a deep understanding of where your business is at right now versus where it is supposed to The components of the framework are as follows: Purpose, People, Processes, Products, Profits The assessment will help you to better understand what your next move should be.
BUSINESS DEVELOPMENT | Course 4 - Discipleship Management (60 minutes) Everything rises and falls on leadership. Leaders can only go as far as their vision leads them. The employees can only grow as far as the leadership stretches them or they see the leadership grows The business can only go as far as the employees are willing to grow. When you take employees to a level they have never been before, they in turn will take your business to a level it has never reached before. Basic Principle to live by as a leader: LIFT AS YOU RISE! The Discipleship Management Course is about the following key areas of focus: Support Stage, Training Stage, Growth Stage
BUSINESS DEVELOPMENT | Course 5 - Growth Management (60 minutes) The last course of module 1 is Growth Management. This is very important as you need to have a clear picture and understanding of the progress of your business as it goes through various changes and influences. This course involves the following: Follow Up Structure and Schedules, Results Analysis and Future Planning The course focuses a lot on every day practice related matters and so the examples and solutions discussed in the course can be customized to your individual practice.
PERFORMANCE ANALYSIS | Course 1 - Optimization of portfolio of products and services (60 minutes) In this course the training gets into detail with how your business can identify what solution offerings best optimize your business model. We cover the following topics in the course: Product and service offering, Pareto Principle (i.e. service offerings) and Portfolio analysis
PERFORMANCE ANALYSIS | Course 2 - Consumer analytics (60 minutes) The business dynamics at play when it comes to the consumer have changed significantly over the years as a result of how business has evolved. What worked for the consumer before is not necessarily what works for them in the business landscape we find ourselves in today. This course details the following in depth that your business needs to know: Consumer identification and requirements, Consumer expectations and Consumer management Once done with this course, you and your team will have a comprehensive understanding of the different types of consumers that come to your business daily. Most importantly it will help you to know how to properly manage them going forward.
PERFORMANCE ANALYSIS | Course 3 - Activity financial planning (60 minutes) It is imperative that a business knows what works best for them when it comes to getting it to function at the highest possible level. Why does your business do what it does? Who should do what? When should it do it? In this course we focus training on the following: Prioritization, Momentum strategy, Excellence indicator
PERFORMANCE ANALYSIS | Course 4 - Supplier and service provider negotiations (60 minutes) In order for your business to really reach higher frontiers, the external influences of your business are just as important as the internal influences. Which individuals and companies externally can help drive your business performance further? How should the relationship(s) function optimally? In this course the training is focused on the following: Service delivery expectations, Service offering management and Representative schedules
PERFORMANCE ANALYSIS | Course 5 - Risk Management (60 minutes) How does your business deal with the unfortunate surprises that could negatively impact your business? This course details the different obstacles that tend to arise from time to time in your business and how to best address each and every one of them. We train on the following in this course: Service delivery challenges, Unachieved targets and goals and Financial challenges. Always remember, businesses that remain complacent run the big risk of eventually closing down. Don’t be that business.
STRATEGIC ADVISORY | Course 1 - Business growth and improvement (60 minutes) A clear vision, driven by strong leadership and coupled with a team that shares the same values as the leadership can take the business greater levels of excellence and revenue growth beyond what they business has ever experienced. Always remember, a strong connection between the leadership and the team leads to the vision of the leader being the aspiration of the team. This part of the course focuses training on the following: Vision board establishment, Business cycle and Comprehensive plan of action.
STRATEGIC ADVISORY | Course 2 - Leadership Enhancement and efficiency (60 minutes) Everything rises and falls on leadership. This course shows you in detail the impact of leadership on your team and business as a whole. The course focuses on the following components: Character, Influence and Problem Solving
STRATEGIC ADVISORY | Course 3 - Business model adaptation (60 minutes) The world has evolved and the business landscape is now influenced by multiple factors than ever before. You could have been an expert in a particular thing which in today’s terms could be completely irrelevant. You need to know how to adapt your business model as the business goes through various changes. This is what you should expect in this course: Protecting your market, Building new capabilities and Seizing emerging opportunities
STRATEGIC ADVISORY | Course 4 - Trend analysis and foresight (60 minutes) In this course Visionstryt takes it to the next level altogether. We look at innovative solutions that are cost effective that your business can start to employ that will see it becoming a market leader in its territory. The following is in store for you in this course: Industry analysis, Consumer compelling value proposition and Technology impact and opportunity.
STRATEGIC ADVISORY | Course 5 - Economically valuable product design (60 minutes) In this course we now go into greater detail on how to best position your products. Are your products still relevant for your target audience? Is your target market growing and do you have the necessary products that can cater for that? Do you need to perhaps revamp your entire product range? The following focus areas are addressed in detail: Product specific pareto principle, Product and Service Offering Positioning and Product Risks and Benefits
SALES MANAGEMENT | Course 1 - Clinching the Deal 75 minutes Sales! Sales! Sales! This is what this course is all about and once your team is done going through it, you are guaranteed to see your business going into a different dynamic increasing sales and revenue. Many practices don’t do enough sales training with their teams and tend to rely on outdated specials, deals and discount structures to drive their turnover. However these manipulations are no longer sufficient to meet the demands of the consumer today. The training is focused on the following: Sales principles, Category placement and Buying patterns of the different generations
SALES MANAGEMENT | Course 2 - Service Delivery 75 minutes Service delivery forms the foundational basis of increased sales in a business. When the service delivery increases, sales go up. This course is all about how your business can take service delivery to the highest possible level of excellence it is supposed to be. The course details the following on service delivery: Service delivery principles, Consumer satisfaction measurement and Service delivery standards The thing about service delivery excellence is that you change as a person because it becomes who you are.
SALES MANAGEMENT | Course 3 - Consumer Requirements and Expectations (75 minutes) When every single consumer is made to feel like they are the most important person to your practice, they will keep coming back more often than they normally would. How can you master consumer retention? This is what this course will train you on. The focus on the course is on the following: Problem identification and solving, Behavioral strategies for securing sales and Consumer loyalty You better get ready to see your consumer relationships grow like never before.
SALES MANAGEMENT | Course 4 - Practice Experience and Process Outline (75 minutes) What is the overall consumer experience when consumes walk into your practice? How do you establish that which sets your business apart in the consumers mind? This course details the following: First time visitor, Follow up visitor and Process outline and worthwhile experience. This course is so critical in that it is structured with every day practical solutions that you can immediately implement in your practice without spending loads of money.
MARKETING | Course 1 - Communication Strategies (75 minutes) This course is all about getting your business to connect with your consumers and all necessary stakeholders. When businesses and consumers connect, both parties benefit more. You need a strategy that enables you to efficiently optimize all your connections. We train on the following in this course: Objectives, Messaging and positioning and Tactics
MARKETING | Course 2 - Go to Market framework (75 minutes) This course is about helping you discover various available frameworks that your business can employ when it comes to marketing. Marketing has evolved tremendously over the last 5 years and all your marketing activities need to be consumer centric. Marketing is more than just utilizing your financial resources for various campaigns. Much more goes into it now. We train on the following in this course: - Marketing strategy -Sales enablement - Client intimacy and brand equity
MARKETING | Course 3 - Brand Building (75 minutes) Take advantage of the numerous marketing related strategies available so that you can increase the capacity of your business. It is important that you give your business every opportunity for it to thrive and excel in the midst of an ever changing economic climate. Marketing can help you do exactly that. The following is trained in this course: - Marketing analytics - Advertising and public relations campaigns - Brand enhancement
MARKETING | Course 4 - Web and media management (75 minutes) The final course looks at ongoing management of all your marketing activities as a whole. There isn’t a one size fits all approach when it comes to media management. The biggest challenge with most practices is that they copy and paste what they see happening in other practices without having an understanding of the processes and thought process involved with varying media activities. This course helps you reposition your entire business media strategy to best suit your business model and objectives that you have set out. We train on the following: - Search engine optimization - Website product and services offering packaging - Social media management